Search Results: Features > CBR Staff Writer
1-15 of 21 results

Bandwidth busters

Could application delivery network appliances be the way to faster network pipes? Kevin White reports

Published 21 September 2009

FSA could extend voice recording requirements to mobile calls

Adding to its existing requirement that companies under its jurisdiction record wireline voice calls made by their employees, the UK Financial...

Mobile & tablets

Published 08 April 2009

Genesys clarifies UC strategy

Genesys has disclosed details of its strategy for unified communications, as well as a new integration-focused solution called Enterprise Connect,...

Unified Communications

Published 13 February 2009

Twitter and Google as customer service tools

The current business environment consists of a struggling economy, in which customer acquisition is challenging, while consumers are increasingly...

Social

Published 11 February 2009

Genesys: cements course with acquisitions of SDE and Conseros

Software developer Genesys has acquired SDE and Conseros, allowing the company to offer customer service solutions that better integrate the...

Unified Communications

Published 10 February 2009

AboveNet: gearing up for any-to-any metro ethernet services

AboveNet, a provider of high-bandwidth connectivity for the financial sector, is set to launch any-to-any ethernet services in the metro areas in...

Networking

Published 13 January 2009

TomTom: tracking fuel prices

TomTom has released a new sat nav system that tracks petrol and diesel prices in 12,000 fuel stations across the UK and allows users to compare...

Telecoms

Published 05 December 2008

CBR Thought Leaders Series: The Green Light for Green IT

In the first of a new series of articles written by industry thought leaders, Rockwell C. Bonecutter, Accenture’s North America Green IT lead, runs...

Servers

Published 28 November 2008

NetQoS eyes market data latency monitoring

Having already launched its first foray into low-latency infrastructure monitoring for the financial markets, network performance vendor NetQoS is...

Networking

Published 28 November 2008

BT plans greater role for MarketPulse directory

BT Global Financial Services is to expand the hosted LDAP directory that sits at the heart of the MarketPulse voice trading service which runs over...

Unified Communications

Published 21 November 2008

Enterprise content management helps communications sector to survive lean IT budgets

Although communications service providers are faced with shrinking or flat IT budgets, their core product is becoming a commodity. They have...

Telecoms

Published 21 November 2008

Convergys integrates Dynamic Decisioning Solution with Intervoice acquisitions

Following much speculation on how precisely Convergys, known mostly as a services firm, would incorporate solutions provider Intervoice, the...

IT Services

Published 21 November 2008

MNS market: competitive landscape requires focused go-to-market approach

Demand for managed network services providers is growing fast as enterprises of all sizes grapple with increasing network traffic and complexity....

Networking

Published 12 November 2008

Envox capitalizes on the SaaS craze

Making the most of Salesforce.com's recent push into the contact center market, CTI provider Envox has been winning ever larger deals for...

Unified Communications

Published 12 November 2008

Avaya finds that mid-market religion

To stave off the slowdown in the large enterprise contact center market, Avaya has been eyeing the large potential market of smaller companies. As...

Networking

Published 12 November 2008

1-15 of 21 results
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