Search Results: Features > 2009
1-3 of 3 results

Genesys clarifies UC strategy

Genesys has disclosed details of its strategy for unified communications, as well as a new integration-focused solution called Enterprise Connect,...

Unified Communications

Published 13 February 2009

Twitter and Google as customer service tools

The current business environment consists of a struggling economy, in which customer acquisition is challenging, while consumers are increasingly...


Published 11 February 2009

Genesys: cements course with acquisitions of SDE and Conseros

Software developer Genesys has acquired SDE and Conseros, allowing the company to offer customer service solutions that better integrate the...

Unified Communications

Published 10 February 2009

1-3 of 3 results
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