Social enterprise collaboration: Is your company social yet?
While some CIOs are still wondering, perhaps mistakenly, if social media is just another passing trend, there are companies out there that are...
Published 27 November 2012
Windows 8: boom or bust?
Microsoft has released one of its most important products ever: Windows 8. Steve Evans looks at the new operating system and examines whether...
Published 26 November 2012
Get your head in the game: Gamification for business
An emerging business and social trend, gamification is being hailed as the next big thing in marketing, with Gartner predicting it will rival...
Published 01 November 2012
Catching some air: What UK businesses can learn from the Olympics
CBR asks what UK Plc can learn from the London 2012 Olympics in three hot areas: mobile and wireless, security and social media.
Published 08 August 2012
HP: Here we go again
It may be one of the biggest and most iconic firms in Silicon Valley, but the past few years have been unkind to HP, with boardroom unrest, falling...
Published 28 June 2012
The majority of large businesses don't believe social media has a positive ROI, which is the opposite of what small to medium businesses are...
Published 06 March 2012
Good to talk?
Microsoft's recent acquisition of Skype has thrown communication in the enterprise back into the headlines. Steve Evans takes a look at that deal...
Published 11 July 2011
Single customer view: dream or reality?
The single customer view has long been the Holy Grail for businesses, but for many it is no more than a dream. Steve Evans looks at why getting a...
Published 14 January 2011
CBR Data Governance Survey, 2010
In the first quarter of last year CBR surveyed just over 300 senior IT decision-makers at organisations of all sizes and verticals, in association...
Published 14 January 2011
Q&A with Troy McAlpin, CEO and chairman of xMatters
Steve Evans talks to Troy McAlpin about relevance engines and what they mean for today’s enterprises
Published 26 July 2010
With the technology available today mobile and remote workers can be just as productive as their office-based counterparts. In this special report...
Published 04 January 2010
Genesys clarifies UC strategy
Genesys has disclosed details of its strategy for unified communications, as well as a new integration-focused solution called Enterprise Connect,...
Published 13 February 2009
Twitter and Google as customer service tools
The current business environment consists of a struggling economy, in which customer acquisition is challenging, while consumers are increasingly...
Published 11 February 2009
Genesys: cements course with acquisitions of SDE and Conseros
Software developer Genesys has acquired SDE and Conseros, allowing the company to offer customer service solutions that better integrate the...
Published 10 February 2009
BT plans greater role for MarketPulse directory
BT Global Financial Services is to expand the hosted LDAP directory that sits at the heart of the MarketPulse voice trading service which runs over...