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IBM's Project Big Green moves beyond the datacenter
IBM's Project Big Green aims to apply a green IT approach throughout the organization, utilizing opportunities in infrastructure optimization, knowledge-worker productivity and middleware. The green IT debate so far has focused on datacenter issues, and IBM must demonstrate positive trial results affecting not only infrastructure savings, but success in tackling real environmental challenges.
Software > App Dev and SOA > Features
Software > App Dev and SOA > Features
Understanding uncertain times for IT vendors and the US insurance industry
The insurance industry is facing difficult times but the sector is not undergoing a systemic crisis, due to regulations and sound portfolio management by the majority of players. IT budgets should be more stable than those in the banking sector, with neither robust spending or dramatic budget cuts likely to materialize, and spending priorities shifting toward risk management and compliance.
Services > IT Services > Features
Services > IT Services > Features
Cisco overemphasizes video in its UC product refresh
Taking the 'too much is never enough' approach to heart, Cisco has rolled out more than 800 new or updated features across its unified communications portfolio, leaving solid contact center features buried in an avalanche of upgrades. This flood of announcements contained a mixed bag for contact center functionality, including features with clear value, as well as some with less clear benefits.
Communications > Unified Communications > Features
Communications > Unified Communications > Features
Contact centers invest in CRM to improve customer retention
Enterprises are to up investment in customer relationship management and unified desktop solutions in a bid to improve customer retention. Indeed, investment in customer relationship management solutions in contact centers is expected to increase at a CAGR of 10% to 2013. Unified agent desktops - solutions that provide a complete view of the customer from one application - are expected to thrive.
Software > Enterprise Applications > Features
Software > Enterprise Applications > Features
Digital TV penetration in Western Europe and the US to surge by 2012
Digital television adoption in Western Europe and North America will show strong growth over the next two years as consumers demand enhanced features, greater breadth of content and bundled communications offerings. A further key driver of the transition to digital TV will be the switch-off of analog transmission in these regions.
Communications > Telecoms > Features
Communications > Telecoms > Features
Nuance acquires mobile self-service application provider SNAPin
Nuance recently announced an agreement to acquire mobile self-service technology provider SNAPin for $180 million in stock. Calls to contact centers are increasingly being made on mobile phones, and this deal will strengthen Nuance's ability to leverage the unique capabilities of mobile devices to provide better customer care.
Communications > Mobility > Features
Communications > Mobility > Features
Web 2.0 holds promises and threats for online banking
Web 2.0 technologies represent a means through which retail banks can more accurately serve the modern consumer. As such, many banks appreciate the benefits that such technologies could bring to their online offerings, such as a new, more customizable and interactive internet experience. However, they remain cautious about implementing the technology due to perceived security implications.
Software > Enterprise Applications > Features
Software > Enterprise Applications > Features
Is there a future for biometrics in retail?
Despite the collapse of the US's largest biometrics payment company earlier this year, some commentators are still predicting a rosy future for the technology. However, current credit and debit card readers remain cheap and effective. Unless banks push biometrics on to retailers due to fraud concerns, near field communication technologies are more likely to be adopted as alternative payment types.
Systems & Networks > Security > Features
Systems & Networks > Security > Features
ANC political crisis spells uncertainty for South African BPO sector
Recent political instability in South Africa, culminating in the removal of South African President, Thabo Mbeki, and the resignation of several of his cabinet colleagues, may discourage offshore business process outsourcing investors. However, Datamonitor cautions against sudden business process outsourcing divestment from South Africa, due to its strong value proposition.
Services > Outsourcing and BPO > Features
Services > Outsourcing and BPO > Features
Web 2.0: changing the way enterprises think about IT
Technology vendors and industry commentators have been appending the '2.0' suffix to all manner of enterprise products and domains over the last year or so in an attempt to signify something new, innovative and user-focused.
Software > Enterprise Applications > Features
Software > Enterprise Applications > Features
Documents and Records Management market braced for more upheaval
Having already weathered a significant degree of consolidation in the past three years, the Documents and Records Management market is braced for further and more radical change. The explosion of content generated and consumed within enterprises is driving this growth, rekindling the interest of software vendors and service providers alike in entering this post-consolidation market.
Software > Content Management > Features
Software > Content Management > Features
Enterprise architecture must take a leadership role in IT strategy and service delivery
The growing dislocation between business requirements and IT deliverables is directly impacting enterprises' ability to make quick, accurate decisions. Furthermore, the rift is causing slow implementation of IT strategy. However, the adoption of an end-to-end architectural approach and the development of an enterprise model can help with IT strategy planning and execution.
Services > IT Services > Features
Services > IT Services > Features
Infosys has made an offer for Axon but a bidding war seems increasingly likely
Infosys has tabled an offer of 600 pence per share for UK-based Axon Group. The offer price is relatively low for a company which is felt to have significant potential for future growth. Other vendors could therefore be tempted to outbid Infosys, although the Indian giant has a significant amount of cash available to fund a higher bid, if necessary.
Services > IT Services > Features
Services > IT Services > Features
Convergys gambles on possible division spin off
US-based Convergys has recently proposed the separation of its information management division from the rest of the firm. Although this move runs counter to the consolidated business process outsourcer approach, two separate business units may work together effectively. However, the possibility of such a new entity being acquired, certainly in the long-term, is a potential threat.
Services > Outsourcing and BPO > Features
Services > Outsourcing and BPO > Features
HP tackles the digital storage mountain
The explosion in web and digital content from Web 2.0 and IPTV has created a demand for massive storage devices to cope with the volume of data. Rik Turner examines how HP is rising to the digital media challenge.
Systems & Networks > Storage > Features
Systems & Networks > Storage > Features
Latest News
Android and iOS account for 80% of smartphone market share in Q1 2012: IDC
Communications > Mobility > News
Intelligence
NAC at the endpoint: control your network through device compliance
Published by Sophos
White Papers
University of Miami Upgrades Broadcast TV Infrastructure
Published by Avocent
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Data Quality Essentials: A Project Manager's Guide to Data Quality
Published by Trillium Software
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ECM or best of breed WCM
Published by SDL Tridion
White Papers
Buy the latest industry research online today!
Flash Memory Market to 2020 – Heading towards a Solid Recovery Driven by Sales Growth of Tablet PCs, Smart Phones and Digital Cameras
GBI Research’s report “Flash Memory Market to 2020 - Heading towards a Solid Recovery Driven by Sales Growth of Tablet PCs, Smart Phones and Digital Cameras” provides the key information and analysis on the market opportunities in Flash Memory industry. The report covers the latest information on the revenue of Flash Memories, both NAND and NOR segments. The report covers the key market trends for a wide range of Flash memory applications that include computing, communication, consumer electronics, automotive and industrial sectors. The report also provides market share analysis of major Flash memory vendors. It also provides an analysis on the basis of geography up to 2020. Reports Buy online from $3500
GBI Research’s report “Flash Memory Market to 2020 - Heading towards a Solid Recovery Driven by Sales Growth of Tablet PCs, Smart Phones and Digital Cameras” provides the key information and analysis on the market opportunities in Flash Memory industry. The report covers the latest information on the revenue of Flash Memories, both NAND and NOR segments. The report covers the key market trends for a wide range of Flash memory applications that include computing, communication, consumer electronics, automotive and industrial sectors. The report also provides market share analysis of major Flash memory vendors. It also provides an analysis on the basis of geography up to 2020. Reports Buy online from $3500
Suppliers Directory
ClickSoftware - Consulting Services, Implementation Services and Training
ClickSoftware is engaged in service and workforce management software solutions and products.
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BCS - Enabling the Information Society
Established in 1957, BCS, The Chartered Institute for IT, promotes wider social and economic progress through the advancement of information technology science and practice.
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Polycom - Telepresence, Voice and Video Conferencing Solutions
Companies choose Polycom for solutions that enable their geographically dispersed workforces to communicate and collaborate more effectively and productively over distances.
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Hitachi Data Systems - Storage Economics
Storage economics presents a major shift in the way companies assess their storage requirements and investment returns, from one focused on capital expenditure to the true ownership cost. These days the capital cost typically equates to just 20% of the total cost of ownership over three to four years, understanding the other 80% - the operational expense - is essential to containing and reducing overall costs.
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