CyrusOne deploys BMC Remedy OnDemand IT Service Management suite

Data Centre

by CBR Staff Writer| 18 December 2012

The implementation of the BMC software will deliver a consistent customer experience across all CyrusOne data centres

Global enterprise data center services provider CyrusOne has implemented BMC's Remedy OnDemand IT Service Management suite.

By implementing the BMC software, CyrusOne is hoping to increase availability and efficiency for its customers' mission-critical applications. It hopes this will reduce the possibility of IT outages and other issues, the company said.

The BMC Remedy OnDemand IT Service Management is expected to provide CyrusOne with consistent, repeatable and automated processes that streamline and optimise operations, to support customer service.

The implementation of the platform will provide CyrusOne with a new IT service management application to deliver a steady customer experience across all its data centres, the company said.

CyrusOne also said it hopes the implementation will drive higher revenues through improved ability to capture and identify billable activities and reduce the possibility for errors that could result in loss of revenue.In addition, the company can also deliver improved customer satisfaction by enabling self-service visibility into costs of services. This should help with customer wins and retention.

CyrusOne specialises in reliable enterprise data centre colocation, engineering facilities with the highest power redundancy and power-density infrastructure required to deliver enhanced availability.

Post a comment

Comments may be moderated for spam, obscenities or defamation.

Join our network

792 people like this.
2218 people follow this.

Data Centre Intelligence

Privcy Policy

We have updated our privacy policy. In the latest update it explains what cookies are and how we use them on our site. To learn more about cookies and their benefits, please view our privacy policy. Please be aware that parts of this site will not function correctly if you disable cookies. By continuing to use this site, you consent to our use of cookies in accordance with our privacy policy unless you have disabled them.