46% of Americans think that the voice recognition capabilities of Apple's intelligent personal assistant for its iOS applications has been 'oversold', a poll of more than 2,000 American consumers by speech technology company Intelligent Voice has found.
44% also rate Siri's accuracy as "Hit or Miss" or worse. A mere 12.7% rate Siri as "Extremely accurate."
"Voice Recognition is an emerging technology that's been emerging for 30 years," says Intelligent Voice CTO Nigel Cannings. "We need to be careful that we sell what is possible, and it seems we're not doing that. 'Star Trek' communication with computers is still a long way off.
"With the release of iOS 7, Apple has dropped the 'Beta' tag for Siri, but the need for an Internet connection as well as issues with transcription do leave open to question whether that was a wise idea."
On a blog post on the Intelligent Voice website, the company said:
"All told, not great news for Apple, but probably worse news for the voice recognition industry. We sell it like it's magic, but as I've read elsewhere, it's still an emerging technology that's been emerging for 30 years. The sooner we are honest with people about what can really be achieved, the more chance we have of adoption. Back in the early days of OCR, we only got 50% accuracy, but that was 100% more than people had the day before. Perhaps we should reset people's expectations as to what continuous speech applications can manage out of the box and in the wild."
Established in 1957, BCS, The Chartered Institute for IT, promotes wider social and economic progress through the advancement of information...