Expects team workspaces and on-premises web conferencing servers to see double digit growth
Unified Communications (UC) industry will grow to $30bn size in just five years, while the market will actually experience negative compound annual growth on the product side, it will be more than mitigated by positive growth in the service sector, according to two new studies by Wainhouse Research.
The new studies, one for products and one for services, showed that the UC service providers should see rapid growth due to complexity of premises-based UC applications. The firm anticipates that UC services revenues, which are far smaller than product revenues, will eclipse those of traditional conferencing services by 2013 or 2014.
For premises-based providers, the telephony market will rebound but the growth is constricted by a reduction in prices per user, and lingering uncertainty in the global economy. Team workspaces and on-premises web conferencing servers are expected to see double digit growth while video providers are anticipated to see a 17% growth over the forecast period, the studies found.
Brent Kelly, senior analyst and partner at Wainhouse Research, said: “In the premises-based UC solutions market, we expect to see declining revenues for PBXs, audio bridges, and unified messaging solutions; however, these will be offset by increasing revenues in presence/IM servers, web conferencing servers, team workspaces, and video endpoints and infrastructure.
“In addition, we are seeing significant interest and now some large deployments in the UC services market, and we expect managed/hosted UC services to grow tremendously.”