O2 partners BT Wholesale for communications services

Support its entry into the UK business market with fixed line and broadband services

O2 and BT Wholesale have signed a new long term managed services agreement that will support O2’s entry into the UK business market with fixed line and broadband services.

Through the new five year deal, O2 can provide its ‘Joined Up’ communications services to business customers and it claims that it will be able to stabilise operational and investment costs by avoiding the capital-intensive and fixed cost route to market which a self build option exists.

According to O2, it will offer customers its own branded broadband and fixed-line telephony services, together with an array of support services provided by BT Wholesale. BT Wholesale will design, manage and operate an order portal and service management centre for the provision of orders by the O2 sales teams.

In addition, all end user contact services and end user billing will be provided by O2, with the BT Wholesale service management center delivering second line help desk support.

Ronan Dunne CEO of O2 in the UK, said: “This is an exciting deal for O2 allowing us to further enhance our product range to business. Working with BT Wholesale now gives us the opportunity to offer our business customers a true end to end service which incorporates fixed line services as well as mobile, data and unique consultancy that we already provide.”

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