Google has launched the new 'Helpouts' service, which is a paid tool that connects consumers via live video chat with professionals who can assist them with queries starting from home improvement, cooking or medical advice.
Featuring about 1,000 partners in fashion, fitness, computers and other areas, the Google Helpouts service can be accessed for live, one-on-one video consultations, with the sessions lasting for few minutes or even several hours, based on the topic, and the fee would be set by each individual expert.
Google engineering vice president Udi Manber said that most of the world's useful information still resides in people's heads.
"The number of people giving help on Helpouts and the type of help available will grow over time," Manber said.
"Helpouts may not be suitable for every occasion, and it will take time to get used to interactions via real time video.
"We hope that the efficiency, convenience and global reach of Helpouts will make people's lives easier in the long term."
Users are also allowed to select experts as per their qualifications, availability, price, ratings and reviews, while they can also be booked in advance.
During the session with experts, consumers are allowed to share their computer screen, jointly edit a presentation, as well as record Helpout.
Google also assures full money back guarantee if users are not satisfied or if the experience doesn't meet their expectations.
The search major will take 20% of the overall fee collected by providers from consumers for the video chats.