BMC Software has launched a new enterprise software application, MyIT that claimed to enabel employees control over the delivery of the IT services and information anytime, anywhere, from any device.
MyIT combines self-service, process automation and the right employee-facing UI to reduce IT costs associated with resolving trouble tickets by 25% in large companies.
The new application said to reduce IT Friction, allowing employees to focus on productivity and value creation rather than fixing IT problems.
It also updates the services and information required by individual employees as new information comes online or an employee's location changes, the company said. It also offers immediate access to the right services and context-aware content, unhampered by old-line IT processes.
BMC MyIT helps IT organisations by delivering what employees demand while guaranteeing the controls and security needed to safeguard company interests.
The application can be used from any device, delivering a personalised portfolio of technology and services to each individual employee, including a content locker, mobile corporate app store and other location-aware services and solutions.
Integrating MyIT with BMC Remedy IT Service Management Suite will bring the power of Business Service Management to employees in companies around the world.