Information Builders, a leader in business intelligence and analytics, information integrity, and integration solutions, today announced the availability of next-generation interactive eStatements, which enhance customers' ability to view, analyse, and manage their finances, transactions, and spending habits.
Financial services institutions rely on monthly and quarterly statements to update customers on their personal bank accounts, credit cards, mortgages, and investments.
Historically, this information has been communicated via paper documents or static electronic documents, delivering an overview of the account, but no ability for customers to interact with, visualise, or explore the statement data. Information Builders' interactive eStatements eliminate this one-way communication, encouraging financial services customers to move away from paper and static reports to dynamic, personalised, and interactive statements.
The solution allows customers to summarise, visualise, filter, and explore their account activity to make more informed decisions about their finances. This interactive, engaging experience significantly increases customer satisfaction and encourages adoption of paperless statements, enabling organisations to reduce the costs associated with printing and mailing paper documents.
Information Builders' interactive eStatements also cater to the mobile user, enabling customers to easily plug into an existing mobile app and produce a seamless experience without the need for changes or upgrades. The eStatements are password-protected and can be saved to a mobile device, laptop, or other computer without loss of interactivity, which provides users with improved flexibility, versatility, and overall experience.
"When you are a customer at a bank, you want to be well informed about your investments," said Jaco Aardoom, managing director at Hof Hoorneman Bankers NV. "Not only do we focus on personal communications with our customers, but we also keep them involved by providing regular insights and reporting on the status of their investments."
"Today's financial world is constantly changing, and stagnant reports that quickly become outdated cannot provide the necessary level of insight, nor deliver the high-quality, detailed information necessary to enable effective decision-making and promote a positive user experience," said Jon Deutsch, vice president and Global Managing Principal for Banking, Financial Services, and Insurance of Information Builders.
"Our interactive eStatements have the ability to change the game in financial reporting by greatly improving customer interaction, awareness, and satisfaction around their estatement processes. Information Builders is proud to be leading the way in this exciting new area," he said.