VMS provider IQNavigator to automate work tasks using ServiceNow

App Dev and SOA

by Amy-jo Crowley| 14 January 2014

The IT Service Automation Suite will enable IQNavigator to build and customise its own applications.

IQNavigator, a provider of vendor management software (VMS), has deployed cloud company ServiceNow's software-as-a-service to automate its IT help desk and other businesses processes.

The ServiceNow IT Service Automation Suite should help IQNavigator automate requests and any other tasks in a single system for its IT service desk.

The Colorado-based company said it is using the platform's compliance application to automate the process of meeting service organisation control standards.

As a result, the time auditors spend collecting information will reduce, according to IQNavigator, as well as having a real-time understanding of how it is doing against its controls.

Craig Rants, VP of Information Services at IQNavigator, said: "We were in search of a solution for managing internal incidents that would eliminate the current manual processes we had for routing requests."

"With ServiceNow, we have a single portal for incidents across the entire company whether they pertain to an employee or a customer. Automated workflows allow us to effectively manage services and respond in a timely manner."

ServiceNow, which won a contract with Tickets.com not too long ago, said the platform would also allow IQNavigator to build and customise application for its HR system and other administration tasks.

Post a comment

Comments may be moderated for spam, obscenities or defamation.
Privcy Policy

We have updated our privacy policy. In the latest update it explains what cookies are and how we use them on our site. To learn more about cookies and their benefits, please view our privacy policy. Please be aware that parts of this site will not function correctly if you disable cookies. By continuing to use this site, you consent to our use of cookies in accordance with our privacy policy unless you have disabled them.