Zurich Airport improves operations with business intelligence

Business Intelligence

by Duncan MacRae| 17 January 2014

Switzerland’s top airport relies on QlikView to help optimise flight operations.

Flughafen Zürich AG, the operator of Zurich Airport, Switzerland's largest airport, has implemented QlikView by QlikTech, a Business Intelligence (BI) specialist.

The solution will be used to analyse performance data to ensure flight operations run efficiently and reliably. QlikView was also chosen to replace SAP BW for its supposedly superior scalability, flexibility and performance.

Last year Zurich Airport had more than 24.8 million passengers, resulting in massive amounts of data being processed across the organization. To improve operations Flughafen Zürich AG decided to capitalise on this data to increase visibility across the organization, better track performance and discover new ways to streamline operations and minimize travel delays. To do this they replaced a number of siloed, disparate BI tools being used throughout the organization, including SAP BW, and implemented a centralized self-service BI program powered by QlikView. The new QlikView solution is available to approximately 500 users across the organisation.

Konrad Zöschg, head of Aviation Competence Center, Information and Communication Technology of Flughafen Zürich AG, said: "Over the next two years we expect to expand our BI program even further and to increase the amount of data we analyze with QlikView by more than one billion data sets.

"QlikView is extremely easy to use and makes analysis and application creation simple, plus users are able to uncover important findings in a matter of seconds."

With QlikView, employees can perform deep-dive analytics on data pertaining to airport operations, parking, facilities management, finance, and information and communications technology. The platform allows users to measure data against pre-defined key performance indicators (KPIs) or perform ad hoc inquiries on the fly. This ranges from capacity analysis within the airport infrastructure to evaluations of process times in direct flights. With this insight the airport operator can uncover areas of improvement to help ensure regular flight operations.

Jeff Boehm, VP of global product marketing at QlikTech, said: "As one of the busiest airports in the world it is imperative that Zurich Airport can stay on top of travel performance information to meet goals for flight operations.

"With QlikView users can tap into their natural decision making processes and explore the data in a way that makes the most sense to them, asking limitless questions and to make connections between data points. The result is an improved understanding of what is going on within the airport and ultimately better decisions about how to operate it."

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