How Royal Mail is improving efficiency for e-retailers

Service Management

by Amy-jo Crowley| 02 September 2014

The postal service launches Shipping & Tracking API.

Royal Mail has launched a new parcels shipping and tracking platform, which it claims will help e-retailers to improve integration between their IT systems and Royal Mail's software.

E-retailers and other parcel customers using the postal service's latest application programming interface (API) are set to have access to all of its parcel services both for UK and international destinations.

They'll also be able to track the process of their orders, check the track status of an item and retrieve the tracking history of their shipment.

Nick Landon, managing director of Royal Mail Parcels, said: "Royal Mail is very pleased to introduce our new Shipping and Tracking API which will enable e-retailers to improve and speed up the integration between their own IT systems and Royal Mail.

"The new API provides the potential for improved parcels management as well as enabling e-retailers to connect their systems to Royal Mail software much quicker than previously."

The system, which is available to customers at no additional cost, uses "up to the minute technology and a common technical language", which Royal Mail claims will better connect its systems with retailer's order processing systems.

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