Major US airport deploys Appian Cloud for back office modernisation

Service Management

by Kate Heslop| 07 January 2014

Dallas/Fort Worth International Airport aims to modernise its back office operations and procedures using Appian Cloud.

Appian, a provider of modern business process management (BPM) software, has announced Dallas/Fort Worth International Airport (DFW) is modernising its back office operations and procedures using the Appian Cloud platform.

Appian's combination of process automation, native mobile application access, and a social collaboration interface aligns with DFW's corporate initiative to modernise business processes by eliminating paper-based systems, along with leveraging technologies to increase business automation. DFW will present key aspects of its Appian program at the Appian World 2014 conference.

DFW is located between the cities of Dallas and Fort Worth, Texas, and is one of the world's largest international airports in terms of traffic. The airport's total facility covers roughly 27 square miles, and is ranked fourth globally for airports in terms of aircraft movement and eighth busiest in terms of passenger traffic.

Due to its size, DFW needed a more efficient and reliable way to manage its myriad of back office operations. DFW has mainly used paper-based processes, requiring the physical transportation of forms and files across the facility. Appian Cloud creates more efficient ways to conduct business, while also supporting the airport's goal of reducing paper consumption by 50%.

William Flowers, DFW VP of Information and Technology Services, said: "Appian Cloud provides us with smart and efficient business solutions that support our corporate goals of increasing efficiency and agility across our operations. The power of the platform, coupled with the speed and cost benefits of cloud delivery, provides our airport with the solutions we need for our process modernisation efforts."

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