Cab app firm’s chief tech officer reveals why he dumped supplier.
Taxi app firm Kabbee has slammed the lack of technical support at French based hosting firm OVH.
Based in London, Kabbee works with 70 fleets of minicabs across the capital, with its app allowing passengers to check cars, prices and user ratings across supported firms at any time of day.
Dave Walker, chief technical officer at Kabbee, said: "For Kabbee, operating in an industry like ours and striving to make minicabs mighty, customer support is of the utmost importance to us and so I look to work with people who feel the same way."
Kabbee was hosted by French data centre operator OVH since the app entered its testing phase in 2011. But according to Walker the cheap service was plagued by clock drift and poor customer support, leaving the app makers attempting to fix bugs themselves.
OVH declined to comment on Kabbee’s decision to migrate.
The firm’s data will now be located in a Rackspace data centre in London.
In addition to their customer app, Kabbee will also be looking to create a mobile app so their minicab partners can manage their services more easily through their smartphones.
Cab apps have proved a disruptive force in the taxi market, with black cab drivers feeling increasingly crowded out by competition from private hires and minicabs served by apps like Kabbee.
Last week police were called after a fight broke out at a the offices of Hailo, a rival firm which has just begun letting minicabs and private hire vehicles sell services through their app.
Downplaying the damage that taxi apps were doing to black cab’s share of the market, Walker said: "Potentially there are apps out there which are more destructive to black cab markets because they are breaking the law."
Kabbee secured £3.8m in private equity funding in November 2013, with Octopus Ventures, one of their main backers, later introducing the firm to Rackspace.