Latest research

Insane Ideas in Healthcare IT (Analyst Opinion)

A Datamonitor analyst opinion piece in reaction to HP's Health and Life Science Symposium

The Rise of Outbound Applications in an Economic Recession (Strategic Focus)

This report covers the market for outbound IVR applications; it examines the way in which the economy has impacted various verticals and, by extenstion, the technology itself.

Managing outsourced contact center functions during the economic slowdown (Strategic Focus)

A strategic blueprint for outsourced contact center vendors looking to develop an optimal mix of services during the economic slowdown.

IT Services Contracts Monthly Datasheet, February 2009

BPO Puts Sri Lanka on the Global Sourcing Map (Analyst Opinion)

Technology Vendor Financials Monthly Datasheet, February 2009

Will Border Violence Hurt Offshore Outsourcing Into Mexico? (Anlyst Opinion)

Towards a Common Key Management Standard: Making Encryption Work (Analyst Opinion)

Decision Matrix: Government CRM (Competitor Focus)

Recession retailing: To invest or not to invest (Analyst Opinion)

Monthly IT Services News Analysis, February 2009

Coghead's Collapse: Can You Trust Your Cloud Computing Vendor? (Analyst Opinion)

Where in the City? Using GIS to Manage Government Information (Strategic Focus)

Regulators to Mandate EU Based CDS Clearing Facility(Analyst Opinion)

The Guide to Voice Solutions in Warehouse Environments (Strategic Focus)

Nuance Makes an Agreement to Acquire Parts of IBM's Speech Technology (Analyst Opinion)

Decision Matrix: Selecting an IP Contact Center Vendor (Competitor Focus)

How Will IT Budgets Hold Up in 2009? (Customer Focus)

Tech Vendors Need To Do More For Struggling SMB Manufacturers (Analyst Opinion)

Microsoft is Catching up with Rivals at the 2009 Mobile World Congress (Analyst Opinion)