Making the Case for BPM

For several years running, improving Business Process Management (BPM) has become a top priority for companies. CIOs and IT executives continue to place business process improvement as the top business priority for their IT organizations. Of course, there are many options for improving business processes - ranging from complete process re-engineering to adopting new process management methodologies, like Lean Six Sigma, or adding new capabilities to existing systems. At Lombardi, we believe that an investment in BPM software, coupled with new approaches to project implementation, is the best investment companies can make in delivering sustainable business process improvement.

A Business Oriented Architecture

For several years running, CIOs and IT executives continue to place business process improvement as the top business priority for their IT organizations. This has led to a renewed focus on core business processes – how they are performed today, how they can be improved and how quickly they can be changed. Succeeding with process improvement requires the coordinated effort and communication of groups from across the company - from line of business managers to software developers. Their discussions will range from a discussion of key performance metrics to which activities are performed by which groups down to what data is required from existing systems.

What every Business Should know about SSL Security and Consumer Trust

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Ready for Intelligent Communications?

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See how greater efficiency improves customer experience

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Mobile Application Acceleration

7 Jan 2008

Content value: the strategic approach to managing and exploiting unstructured content

7 Jan 2008

Pund IT Research white paper

15 Oct 2007

Planning for Improved Email Availability

15 Oct 2007

The Value of Performance: the Riverbed Experience

1 Oct 2007

Strategies for Centralising Data Backup

1 Oct 2007

Managed Security Services Deliver Protection on Demand

29 Aug 2007

Managed Security Services Deliver Protection on Demand

29 Aug 2007

Business Intelligence for Mid-Size Organisations: It’s Not Just for Industry Giants

29 Aug 2007

Enhancing Exchange Server 2007: High Availability with Neverfail

29 Aug 2007

Best Practices for Resolving Business Critical Application Problems

11 Aug 2007

A Lifecycle Approach to Software Quality - Venturing Beyond the QA Imperative

11 Aug 2007

How to Offer the Strongest SSL Encryption

VeriSign SSL Certificates protect e-commerce and other private information with 128-bit encryption, the strongest SSL protection available. Our Free whitepaper provides all the information you need to help you make an informed decision when selecting security for your Website.

Forbes.com chooses Visual Sciences for real-time analytics

Leading source of financial and business news leverages Visual Site to build a 360-degree, lifetime view of the online behaviour of individual customers

Forbes.com has chosen Visual Site^® for real-time customer analytics, web metrics and interactive data visualisation. Forbes.com will use Visual Site's visitor-level analysis capabilities to analyse activity across multiple web sessions, enabling the company to quickly adapt to changing visitor requirements and develop a lifetime view of its customers. In addition, Visual Site will provide ad-hoc segmentation capabilities to create and analyse customer groups on-the-fly based on any given set of behavioural or customer attributes in order to identify potential improvements in content and advertising performance.

VistaPrint deploys Visual Sciences' Visual Site

Leading online graphic design and print company sees significant improvements after implementing changes based on insight from Visual Site

VistaPrint Limited (NASDAQ: VPRT) has deployed Visual Site^® application to analyse customer interaction and behaviour on the company's websites. Visual Site, Visual Sciences' real-time analytics application for the Internet channel, allows VistaPrint to map and analyse customer conversion processes, sometimes called "funnels," where improvements can be made in order to optimise process conversion and minimise process drop-out for various segments of its customers. This invaluable insight into customer segment interaction and behaviour enables VistaPrint to make intelligent design and content changes in order to improve end-to-end customer experience and site performance.

Visual Sciences Data Wheels: NEW breed of engine for Real-time Data Analytics

Visual Sciences (previously WebSideStory) is a leading provider of real-time analytics applications. The company’s analytics applications, based on patent pending on-demand service and software platform, enable fast and detailed analytics on large volumes of streaming and stored data for Web sites, contact centers, retail points-of-sale, messaging systems and the intelligence community. An explosion of data confronts today’s business decision-makers. In many industries, the ability to learn from this data to optimize business performance has become an essential competitive weapon. Visual Sciences has created a new breed of engine for real-time data analytics, utilizing the concept of data wheels. Data wheels provide blinding speed for analytics-type queries. This speed allows data architects and users alike to avoid the design tradeoffs necessary when using less efficient solutions such as relational databases and OLA P tools. Data wheels are a mature technology, used successfully for years at top-tier companies by IT staffs, executives, and managers to make sense of the billions of pieces of information bombarding them.

Key Performance Indicators: using real-time analytics to optimise online media

Media and publishing companies operate in a highly competitive environment, where the online channel is becoming increasingly more important in the battle for customer loyalty and advertising revenue. Customers continue to move from traditional media to online media, with many emerging as Internet-only consumers. A growing number are accessing content from mobile devices anywhere, anytime, adding yet another variable to the e-content consumer demographic mix. In adapting to this changing marketplace, publishers and content editors now have an opportunity to reach an entirely different audience with their online and mobile editions. However, guessing what drives online visitor behavior or loyalty is not a viable option. In optimizing the online channel, you need to act objectively – not subjectively – and base your decisions on Key Performance Indicators (KPIs) that support your specific business goals. This data-driven approach, enabled by real-time analytics, plays a central role in helping media/publishing companies focus their efforts and achieve success online. This whitepaper discusses latest industry trends, highlights both traditional and emerging KPIs you should monitor to achieve online success, and provide examples of customers leveraging an analytical approach to take advantage of this changing landscape.

IDC Report: An Integrated Approach to Digital Marketing through Web Analytics

Web analytics has become the platform around which additional online marketing initiatives can be successfully deployed and optimized. Marketers face a growing number of channels by which prospects and customers access their companies and expect a personalized, knowledgeable experience regardless of which channel they use. Nowhere is this expectation higher than at web sites. Vendors are responding with a broader suite of complementary, interoperating applications including email marketing, site search, search engine optimization (SEO), keyword bid management (SEM), behavioral targeting, and web content management. With this expansion of breadth and depth, digital marketers can reap the benefits of integrated applications that leverage analytics data as the basis for taking action, improving the customer experience and ultimately resulting in better business performance. In addition, the on-demand delivery of many digital marketing solutions offers the opportunity to free the marketer's organization from the issues surrounding on-premise implementation of an integrated solution. This report examines the integration trend in analytics with other digital marketing solutions, identifies the value of better decision-making processes for marketers, and discusses digital marketing solutions empowered by web analytic metrics.