Company is looking to utilise social collaboration and data analytics to help solve IT problems.
HP is enhancing its SaaS solution, Service Anywhere, as it aims to increase productivity and improve customer experiences with IT issues.
The IT service management solution which is now embedded with HP Haven, aims to help IT professionals to better understand the needs of the end user.
To achieve this, the offering will deliver Big Data, social collaboration, automation and search technology. The idea is that this will help IT to more quickly resolve issues that could hinder productivity.
The Big Data element is powered by Haven technology; it is bolstered by trend analytics that helps provide relevant business data in order to help make better decisions.
The Social IT Management part of the improvements works by accessing information in the business that can then be used by end users and agents to help find answers. If someone else has already had this problem and had it solved, then it should help resolve your problem faster.
The enhancements also include an improved portal, optimised live support and an ideation module that is designed to promote collaborative work environments with IT.