Organisations can detect and isolate the root cause of problems from the end-user perspective
Business Service Management software company BMC has released new innovations that strengthen its Application Performance Management offering to accelerate problem detection, isolation and resolution.
With these new capabilities, organisations can detect and quickly isolate the root cause of problems from the end-user perspective.
BMC is introducing new capabilities for its Application Performance Management offering including: real-time predictive analytics for end-users; enhanced end-user experience management for mobile users; collaborative application mapping; and centralised management and administration.
Real-time predictive analytics for end-users enables earlier detection based on real-time behavior using end-user metrics, as well as up to 90% faster problem prioritisation and resolution based on more accurate root cause and service impact analysis resulting from broader statistical correlation that connects end-user metrics with all monitored assets.
Enhanced end-user experience management for mobile users extends BMC End User Experience Management visibility to mobile users,resulting in a better understanding of the impact of mobile devices on end-user performance and collaborative application mapping simplifies and speeds up the mapping process by 50 to 60% for complex multi-tier applications and improves the accuracy of service impact and root cause analysis.
Centralised management and administration provides centralised visibility into all of the application performance management data being collected and analysed across the enterprise.
BMC Software End User Management Application Performance Management vice-president Ali Hedayati said with the new release, BMC is advancing application root cause analysis, extending operations teams’ ability to perform root cause analysis across all monitored assets.
"Using BMC’s analytics-based approach, organisations gain earlier and broader visibility into application performance from the real end-user perspective; resulting in a more proactive approach to application performance management, which ultimately helps operations teams identify and avoid potential problems with business-critical applications as they start to happen," said Hedayati.