CBR’s Hannah Williams spoke to Kevin Roche, President of Dell EMC Services Consulting on the ways businesses should embrace IT Transformation.
A recent survey conducted by Enterprise Strategy Group (ESG), revealed that many senior IT leaders and managers of businesses are still falling behind in efforts to embrace aspects of IT Transformation.
ESG’s IT Transformation Maturity Curve study found that a staggering 95 percent of respondents are falling behind a selection of competitors who are accelerating their digital business goals through IT transformation.
“Transformed” organisations were found to deliver the most progress in leveraging IT resources to speed product innovation and time to market, showing that IT Transformation is essential for business competitiveness.
Reflecting on the survey’s findings, CBR’s Hannah Williams talks to Kevin Roche, President of Dell EMC Services Consulting, about the benefits of IT Transformation in business and how organisations can make a difference.
HW: The participants of the survey were sectioned into four stages, with 42 percent being classed as ‘Emerging’ and only 5 percent as ‘Transformed.’ What can be done to enable businesses to move along the IT transformation curve?
Kevin Roche: “Transformation is not a simple, one-size-fits-all process. Each business faces demands unique to their environments and customers, and every business must accept the fact that they will be disrupted by technology and competitors, both traditional and new.
So what can be done to accelerate the transformation? Some companies have already started to use their experiences, embrace a willingness to disrupt themselves, create a culture that encourages thinking differently, and leverage outside expertise.
At the foundational level, to transform and optimize IT organizations need to:
1) Modernize existing infrastructure to digital solutions to lower operational costs and overhead with the use of converged and hyper-converged, and hybrid cloud platforms.
2) Automate the delivery of IT services so that they can reallocate IT talent toward higher value services.
3) Accelerate business agility by transforming the people and processes involved in delivering IT services to both internal and external stakeholders.
We’re seeing the marketplace still has a ways to go to achieving true transformation. Dell EMC just announced the results of our recent IT Transformation Maturity study. We found that 95 percent of their organizations are not transformed. It’s clear there is still much work to be done.”
HW: How can the more mature-level organisations potentially support and boost the less mature and help move them in the right direction?
Kevin Roche: “The five percent of matured IT organizations – which can also be thought of as early adopters – are in very opportune positions with respect to business achievements, financial success and thought leadership. A digitally transformed business has as a competitive advantage both with their internal business partners and their external challengers.
Mature-level companies can position themselves as “industry” visionaries/leaders by sharing their journey – the successes and pitfalls. They should embrace their leadership position and resist the temptation of not sharing for fear of competitive secrets. Their transformation efforts have put them in a greater position to provide an agile, flexible, and cost effective, business model.
Dell EMC has taken a leadership position in facilitating these information exchanges. With our experience in helping many companies around the globe, we bring those best practices, while respecting privacy/confidentiality, into every engagement. We have also applied that in our Dell EMC IT Proven journey. We share our own internal IT transformation journey with our customers leveraging IT practitioners in regular meetings with our customer to share how our Dell IT team transformed to IT as a Service and became a true business differentiator.”