Kable Global ICT Intelligence: Companies choose IT providers based on expertise and price to support revenue growth.
Analysis from Kable unveiled enterprises with over $1 billion in revenues are or will be looking into outsourcing IT functions with nearly 60% (57.9%) of participants saying they are already outsourcing applications, service desk support and help desk or planning to do so in the next two years.
Only 36.8% admitted they are not outsourcing or planning to do so within these areas, while 5.3% answered ‘no’ but said they are considering outsourcing.
As for IT infrastructure, 52.5% of respondents said they already are or may be outsourcing solutions in this space in the next two years, with 36.8% not doing so and 10.5% considering this route.
Similarly to IT infrastructure, 10.5% of those surveyed said they currently do not outsource IT management but are considering it.
Kable has found that the most important criteria for businesses when choosing an IT provider are industry expertise, price and specific functionality expertise.
The research took into account respondents from businesses with over $1 billion in revenues.
Those surveyed rated the three mentioned criteria with a score of 3.3, with the rating scale going up to four points meaning ‘very important’.
Leading-edge technology was voted fourth with a score of 3.2, followed by financial stability, breadth of solution offerings and geographical reach with 3.1, 3.0 and 2.9 respectively.
At the bottom of the league, companies put financing options like payment terms (2.8) and contract flexibility (2.7).
Kable’s research also revealed that the importance of various IT objectives in influencing IT investment strategies do not have a big disparity between them.
Using the same measurement technique from one to four points, businesses said that using IT to support revenue growth, with an average rating of 2.7, is their main objective influencer when investing in IT strategies.
This is followed by aligning IT with overall business goals and better demonstrating the value of IT to the business, both with a rating of 2.6.
Organisations taking part in the report rated the objective to deliver new functionality to business users with 2.5, while meeting internal service level agreements scored the lowest with 2.4.
All figures come from Kable’s ICT Customer Insight survey, which polled 2685 respondents, from across the world in Q4 2014. The survey findings include data on criteria when choosing an IT provider, importance of IT objectives in influencing IT investment strategies and IT functions that are outsourced now, or which may be outsourced in the next two years. Subscribe to Kable here.