News: The technology firm will provide service desk and onsite support to reduce the airline’s IT service-delivery costs.
Unisys’ Netherlands subsidiary has secured a new IT services contract from European airline carrier KLM Royal Dutch Airlines.
Under the terms of the five-year contract, Unisys will deliver service desk and onsite services for the airline’s key locations at Schiphol airport and Amstelveen.
The contract is expected to help the airline to reduce costs, improve productivity and drive greater innovation across its IT and service desk infrastructure.
Unisys will support the airline’s 30,000 employees globally by providing 24/7 service desk support in Dutch and English.
The company will also provide service request management; deskside support; special services for airline-specific IT equipment; installations; moves; adds and changes; and logistics.
The onsite services of Unisys will also include the support of more than 20,000 devices such as desktops, laptops, iPads, monitors and printers. The company will install and maintain mission-critical software for the devices.
Unisys will deliver support services that match with the airline’s service delivery offerings, including the mission-critical operational environments at the global KLM operations and control centre and the KLM operational departments at Schiphol.
Unisys vice president and global head of travel and transportation Olivier Houri said: "Our services solution will help KLM Royal Dutch Airlines achieve its aggressive goals in improved operational cost and timely, efficient service to employees and passengers.
"Plus, the suite of services we are providing can scale to support the company’s long-term growth plans."
Unisys said that more than 200 airlines depend on its services and solutions and a quarter of the global air passengers check in for their flights using Unisys systems.
European airlines are introducing in-flight Wi-Fi services, in a bid to attract Internet-using passengers as part of their plans to boost their revenue by offering entertainment, services and ads.
Airlines such as Lufthansa, Air France-KLM, Ryanair and Vueling are some of the European operators offering on-board Wi-Fi for shorter travels.