Centralised service desk supporting 650 staff
Arts Council England, the national body supporting the development of art throughout the country, has implemented Sostenuto, an IT service management (ITSM) platform from Sunrise Software.
IT support at the Council used to be run from disparate departments but has now united the IT team at a centralised service desk at its Arts Council Service Centre in Manchester. The new system will support 650 users.
The Sostenuto platform will also help the organisation to be ITIL compatible. Initially the platform will focus on incident and problem management, before expanding into other areas of ITIL, said Owen Powell, IT director at the Arts Council.
“Centralising IT after such a major restructure is not for the faint hearted,” he said. “However, with the right technology and a proven methodology underpinning it, I’m confident we’ll be successful. Sostenuto hit the mark because it’s easy to use, cost effective and ITIL compatible. But what sets it apart is its flexibility. We can make amendments to the system ourselves, without the need for expensive consultancy.”
Tom Weston, executive chairman at Sunrise Software, said: “Sostenuto will not only enable the Arts Council to handle IT queries from across the country efficiently and successfully, but will also enable it to implement best practice in IT through the ITIL framework.”