Dave Paulding, regional sales director UK, Middle East, Interactive Intelligence, shares his 6 top tips.
Cloud is one of the major sources of innovation which has revolutionised the contact centre industry. When this new hosting option first moved on to the horizon businesses were quick to recognise its wide ranging benefits, from the flexibility it offers, to the cost saving advantages and the speed of adding new functionality and features without disruption to the business.
However, there have been some concerns expressed by contact centres looking to migrate services to the cloud, with the biggest issue surroundinga perceived lack of data security. Many cloud providers have had to respond by offering solutions that address the barrierspreventing a wider migration to cloud services. Moving to the cloud can be great for a business, the key is for contact centres to carefully consider all the implications and select the right type of solution to suit their organisation.
Aone size fits all approach to cloud computing will not work for most businesses and contact centres need a portal that can offer the most flexible options. CBR has teamed up with Dave Paulding, regional sales director UK, Middle East, Interactive Intelligence, to explain the six main issues that contact centres should take in to account when considering a move to the cloud.