Government software firm Accela is releasing a new version of its web-based enterprise application, ‘Accela Automation’. Accela says version 6.2 features enhancements that make agencies more efficiently internally, and elevates customer service levels for agency constituents.
The software integrates Microsoft Outlook, incorporating new portlets that display agency end-users’ Outlook Inbox and Outlook Calendar. Accela says that by performing Outlook functions within these portlets and integrating with calendaring functionality such as scheduling building inspections, increases efficiency for the agency, as all business tasks and communications can be performed within a single interface.
Accela Automation’s inspection scheduling feature ensures accuracy in assigning internal inspection resources to specific job sites. Reviewing the inspector’s district, workload, calendar, and discipline (type of inspector), inspections are automatically assigned to an inspector by the system. Additionally, this feature allows citizens and contractors to schedule inspections online in real-time.
Agency staff can now provide cost estimates on development projects prior to generating a case, application, or permit. Based on type of construction, square footage, parking stalls, and other criteria, an estimated cost is automatically calculated by the system. This feature enhances customer service by providing citizens and contractors with increased plan flexibility before starting the official application process.
Accela Automation now fully expands across departments including public works, water utilities, sanitary districts, facilities, transportation, and parks and recreation, providing the agency with an end-to-end solution for all land and asset management activities.
Accela’s software is used in over 500 state and local government agencies across the US.