Transform and manage of the travel group’s technology infrastructure across Europe
Accenture has signed a 10-year technology consulting and outsourcing agreement with travel group Thomas Cook.
The transformation and management of the travel group’s technology infrastructure across Europe will be achieved through this agreement, said Accenture.
Accenture will integrate the travel services company’s separate European IT structures into a single group organisation by using its IT infrastructure.
The IT operations, processes, methods and systems will be transformed by the Accenture designed infrastructure, which will draw on public and private cloud technologies to provide a platform for business growth.
Accenture will deliver technology infrastructure management, IT service delivery, service management, service desk, data centre services, workspace services, network services and security services.
As per the contract, Accenture will also provide finance and accounting BPO services to Thomas Cook.
With Cisco, Accenture will deliver a scalable ‘any-to-any’ connectivity to Thomas Cook, supporting Class of Service (CoS), ready to transport VoIP, video, unified communications, and collaboration across a single network using Multiprotocol Label Switching (MPLS) technology.
To deliver Infrastructure as a Service, Accenture will use virtualisation, automation and cloud-based services which enable Thomas Cook to contour its applications and data centres while delivering business-level security and reliability.
Accenture will provide the services from both client locations and Accenture’s Global Delivery Network.