Strengthens Caribbean offshore base
IT services provider Affiliated Computer Services is in talks to buy e-Services Group, a supplier of offshore call center and back-office processing services based in Jamaica.
ACS has not released any fine details about the deal, but said that the addition of e-Services, which has a 4,000-strong workforce in Jamaica and St Lucia, would provide it with an English-speaking workforce capable of handling complex business functions from a location and time zone convenient to North American businesses.
ACS already has more than 1,600 employees of its own in region. The company has also said it expects no workforce restructuring.
The insurance industry has been become a key market niche for e-Service and represents a majority of its business, which centres on customer care for health, life and pharmacy insurance companies.
It handles inbound provider calls, travel reservations, sales and general enquiry calls for its customers, and well as running various web, mail and chat and help desk support services.
BPO made up 85% of all new business signings for ACS, according to its latest financial statements.
Last December, the company acquired Argentina-based customer care firm Grupo Multivoice to expand and diversify its communications and consumer goods verticals.