Ashton-Tate Ltd has formally announced details of its new subscription-based User Support Plan and Corporate Technical Support Service originally mooted last year. Ashton-Tate has a new hotline telephone system for the service on 0628 770121. It also has Serviceline, an Ashton-Tate news and information service, on British Telecom’s rather user-hostile Telecom Gold electronic mail service. […]
Ashton-Tate Ltd has formally announced details of its new subscription-based User Support Plan and Corporate Technical Support Service originally mooted last year. Ashton-Tate has a new hotline telephone system for the service on 0628 770121. It also has Serviceline, an Ashton-Tate news and information service, on British Telecom’s rather user-hostile Telecom Gold electronic mail service. Under the User Support plan, users get a 90-day warranty period of free support. After that, there are two options for technical advice: Connectcall Plan and Customcall Plan. The former is purchased by the hour and used by the minute and costs UKP48 plus tax for each hour and the technical support team will recall the length of the call. The Customcall Plan is charged to the user directly by British Telecom at UKP6 a call. The user asks the operator for Customcall Ashton-Tate for automatic rerouting. The Corporate Technical Support Service is available to all members of the Corporate Support programme who have a recognised Information Centre and at least 50 copies of Ashton-Tate products. The service costs an annual UKP395 plus tax, and the user gets unlimited hotline support, discount on product upgrades and training courses.
