The tie-up announced last week between BMC Software Inc and IBM Global Services to jointly mount a more aggressive market push of IBM Tivoli software and the Remedy service management suite of BMC’s could be supported by as many as 2,000 practitioners with ITIL expertise.
It is estimated by Forrester that ITIL adoption among billion-dollar companies will be increasing to 40% in 2006, and reaching 80% by 2008 and the vendors are positioning themselves to better meet this emerging market demand.
Talking about the strengthening of the partnership between BMC and IBM over IT service management, David Kavanagh, strategic alliance manager at BMC said that any joint engagements carried out by the two vendors could involve consultants and technicians from either or both companies and that steps have already been taken it make it easier for them to combine toolsets from both product portfolios.
IBM will integrate its CCMDB change and configuration management database with the BMC Remedy Help Desk and the BMC Magic Service Desk Suite, while new interfaces fitted to the BMC Atrium Configuration Management Database will let it plug to the IBM Tivoli software suite.
The move is also in part a reaction to last year’s take over by Hewlett-Packard Co of the infrastructure management software vendor, Peregrine Systems Inc.
Despite a period of financial turmoil, Peregrine had consolidated its position around IT asset management and service delivery, and competed chiefly with BMC Software Inc with IBM Global Services lined up as its biggest partner.
Peregrine’s installed base has been well served by IBM Global Services, and HP has confirmed that 20% of the Peregrine customer base is serviced by IBM Global Services.
Most of these sites are likely also to be running HP OpenView, and over time, those customers would start to see a joined up road map from HP over its intentions to better meld the Peregrine AssetCenter asset management software into a unified OpenView service management suite.