Having recently closed the acquisition of Identify Software, BMC Software is now adding a new link to IBM Rational’s ClearQuest issue tracking tool to help close the loop in ferreting out software bugs prior to entering production.
BMC has added a link to IBM Rational’s ClearQuest problem tracker.
The product in question, now rebranded as BMC AppSight 6.0, uses what the company calls black box technology to trace exactly what happens inside an app when it executes. With the tie-in to ClearQuest, AppSight’s black box provides a log file of what happened to the Rational tool. In so doing, it can be used to open a trouble ticket in ClearQuest or add data to an existing one.
AppSight can work in automated, rules-based mode where it automatically generates the log file when a condition, such as a page taking too long to load, occurs. Or it can be turned on manually, such as when a developer or tester is already aware of a problem and watches for it to recur.
This isn’t the first link for AppSight. It is already integrated with BMC’s Remedy for tying in with service desk, where the black box can be turned on when a trouble ticket is submitted for an app already in production.
Additionally, just prior to BMC’s acquisition of Insight in March, a more ambitious tie-in was announced to Microsoft’s new Visual Studio Team System tester edition. While the ClearQuest tie-in only provides a link to defect tracking, the VSTS integration embedded AppSight into a broader QA workflow that also encompasses testing tools from Microsoft or third parties that also plug in.
Clearly, with the links to ClearQuest and VSTS, BMC is testing the waters to broaden AppSight’s markets and see what developers and testers need. The Rational tie in came because ClearQuest customers were already a large enough part of the installed base to merit more attention.
On the other hand, the Microsoft VSTS link is more a strategic move. While VSTS promises much greater penetration to the QA part of the application lifecycle, VSTS is still new enough that it has not yet build a substantive customer base.
By comparison, the Remedy link is much lower risk because it enhances another product in BMC’s stable, and because the rationale for turning on the black box when a trouble ticket is called in is obvious.