“All organisations are dealing with growing expectation from customers and greater regulatory demands” iCasework has said, such as the GDPR.
Outsourcing giant Civica has acquired case management specialist firm, iCasework to expand its cloud-based software offerings. The terms of the deal were not disclosed.
London-based iCasework specialises in case management SaaS applications for clients in the public and private sectors.
It works on enterprise complaints management, correspondence management, and information request handling in support of the GDPR.
iCasework also works out of offices in Queensland, Australia and Florida in the US. The company’s products are used by more than 100 customers to handle millions of cases annually, Civica said, across federal and local governments and financial services.
iCasework Civica: Acquisition to Boost Cloud Software Portfolio
Wayne Story, Civica Group CEO, said iCasework “combines a strong team with a sophisticated capability applicable across all of our market sectors”, with the company “strongly aligned” with Civica’s software and digital solutions portfolio”.
All of iCasework staff will be onboarded after the acquisition is finalised, the company told Computer Business Review.
iCasework is also proving its government-accredited software for the UK government — currently found on its Digital Marketplace platform, which lets public sector organisations find services for their digital platforms.
As well as the acquisition of iCasework Civica also announced the integration of debt recovery and enforcement software specialist OneStep, following its acquisition in February 2018.
With the integration of OneStep, Civica said it’s managing 75 percent of UK civil debt cases, covering areas such as council tax, business rates, and housing benefit over-payments. It’s now supporting more than 40 local authorities for such services, including the City of Cardiff Council.
“We’ve now established a market-leading capability in the recovery and enforcement solutions market,” said Rachel Brier at Civica. “Our integrated offerings are helping our customers to deliver improved services, manage debt and support vulnerable citizens in the process.
“We are further committed to helping all our customers to respond to an ever changing landscape through the latest technology, automation and cloud-based services.”
For the year ended September 30, 2017, Civica reported revenues of £324.7 million, up 21 percent from 267.7 million for 2016. UK revenues increased 14 percent on the year prior to £247.2 million, while international activities accounted for approximately 24 percent of overall revenues.
In the following six months, Civica added more than 600 extra employees and launched an integrated HR and payroll business, following the acquisition of Carval Computing in July 2017.
Civica itself was sold to Partners Group in July last year for £1.06 billion. At the time it was said to employ around 3,700 people, 75 percent of which were based in the UK.