Car makers are split on using cloud services.
Nissan UK is deploying a physical communications infrastructure instead of a cloud option.
The car maker wanted to take greater control over its customer and dealership viewpoint and evaluated various systems over five months.
It eventually settled on Unify, opting not to go for a cloud provider. James Deacon, Nissan UK, customer services manager, said: "With the cloud, even internal calls would incur a cost."
Car manufacturers appear split on whether or not to use cloud services, with some such as BMW opting for an OpenStack private cloud solution and Audi with IBM and SAP also opting for a private cloud solution.
Renault recently overhauled its internal and customer facing interactions with a Europe-wide deployment of Salesforce.
It appears then that while for some a private cloud solution appears to be the way to go, for others such as Nissan, an on-premise infrastructure still offers the best value and service.
The company is relocating its contact centre from Watford to its UK headquarters in Rickmansworth.