Assign accountability and responsibility for ITSM process management and execution
Consulting-Portal, an IT Service Management (ITSM) process design and implementation firm, has introduced eGovernance offering, which is a Software as a Service (SaaS) designed to help organisations achieve maximum ROI from their ITSM process investment.
The new offering is the newest module of the ITOptimiser offering that allows organisations to assign accountability and responsibility for ITSM process management and execution.
The company said that through its new eGovernance, governance tasks can be assigned to management and staff and the results displayed on the executive dashboard and reports.
The new offering helps organisations prepare for IT audits, achieve certifications such as ISO:20000, identify areas for continuous improvement and ultimately achieve the maximum value from their IT Service Management investments.
Consulting-Portal CEO David Mainville said organisations spend millions of dollars on ITSM tools and processes often to find little or no measureable service improvement and the problem isn’t usually with the processes or tools, but rather is a result of a lack of ability to formally measure and manage governance.
The company said the new offering comes with comprehensive templates aligned to industry practices such as ITIL and COBIT and also enables an organisation to establish their own governance frameworks and templates for process management and governance, even processes outside of IT.