Pre-integrated payment processing and self-care capability in the offering
Convergys, a provider of relationship management services, has enhanced its real-time convergent charging system with an intention to improve scalability, reliability, and speed-to-market for communications service providers in their delivery of real-time services to their subscribers.
According to Convergys, the enhanced system is expected to deliver pre-integrated network control capability, supporting 3GPP standard network interfaces such as Win, Camel, and Diameter. It offers pre-integrated payment processing and self-care capability to help reduce the cost of recharge and customer care. It also leverages performance improvements within Convergys Infinys Rating and Billing Manager to improve both application scalability and total cost of ownership, the company added.
Convergys said that it has signed a multi-year contract with the first client to benefit from the enhanced system – Ntelos, a provider of wireless and wireline communications services.
Bob Lento, president of information management at Convergys, said: True payment and service convergence is a prerequisite for service providers looking for ways both to differentiate their offerings and to reduce the total cost of ownership of their BSS/OSS infrastructure. Our focus on enhanced real-time charging enables service providers like Ntelos to deliver advanced voice, data and content services across their entire customer base, regardless of payment type or contract status.