News: Ofcom data sees telco complaints rise as the end of the year approaches.
Complaints about telecoms companies rose between July and September 2015 with some providers in particular seeing a marked increase.
Figures from Ofcom reveal that EE proportionally generates the highest number of complaints to the regulator in broadband, with 45 complaints per 100,000 customers in this period.
This represented a rise from 34 complaints per 100,000 in the previous quarter.
Plusnet meanwhile saw complaints rise from 22 to 37 per 100,000 customers while BT’s increased from 22 to 35 per 100,000.
Sky saw complaints below the industry average of 22 per 100,000 but still saw a rise from 5 to 7.
Virgin Media was the only provider to see less complaints in the quarter, as the figure fell from 7 to 6 per 100,000.
In the mobile space, Ofcom’s figures saw Vodafone as the most complained about mobile provider, with complaints rising from 14 to 20 per 100,000 in the quarter.
EE also generated more complaints over the quarter for its mobile services than the industry average, while Talk Mobile, Virgin Mobile, O2 and Three UK all generated complaints below the industry average.
Meanwhile, EE and Plusnet generated the most landline complaints, with 34 and 33 per 100,000 customers respectively. BT became the most complained about pay TV provider, with complaints increasing to 25 from 11 per 100,000 in the previous quarter.
Claudio Pollack, Director of Ofcom‘s Content and Consumer Group, said: "We expect providers to make customer service and complaints handling top priorities, so it’s disappointing to see a rise in the number of complaints.
"Consumers have a right to expect good service and will rightfully complain when that standard isn’t met.
"Ofcom is continuing work to make switching easier and our complaints data allows consumers to make meaningful comparisons that can be useful when looking for a new provider."