Three-year deal provides Emirates Group with Cisco SMARTnet services for issue resolution and flexible device-by-device coverage
Emirates Group has signed a three-year contract for the purchase of Cisco network support and optimisation services to be financed by Cisco Capital (Cisco Systems Finance International, Ireland) in the UAE.
Emirates Group has selected Cisco Gold partner Gulf Business Machines (GBM), an IT offerings provider in the Middle East fulfilling the IT requirements of local, regional and international organisations in the GCC, to purchase Cisco services and work closely with Cisco to deliver these services and support the Cisco infrastructure.
The three-year agreement provides the Emirates Group with Cisco SMARTnet services for issue resolution, device-by-device coverage, and premium service options to help maximise operational efficiency. In addition, Cisco will provide end-to end network optimisation services as well as focused technical support.
Patrick Naef, divisional senior vice president of IT at Emirates Group, said: The Emirates Group is always looking to expand its portfolio with strategic ventures that will enhance its commercial proposition, revenues and reputation.
“The financing through Cisco Capital will help us to continuously deliver the necessary financial enhancements to our information technology infrastructure to service our ever growing customer needs and maintain a competitive edge.