Empired can operationally manage the full customer business lifecycle
IT services provider Empired has deployed cloud-based financials/ERP software suites provider NetSuite’s OneWorld Services Resource Planning (SRP) to better manage its core services business operations.
With NetSuite OneWorld SRP, Empired can operationally manage the full customer business lifecycle from customer engagement management, resource planning and scheduling, project management, invoice generation, ongoing customer relationship management and ecommerce for customers ordering additional products and services.
Empired’s six software systems, including Salesforce.com, QuickBooks, Replicon Timesheets and Scheduling, as well as in-house built systems for financial forecasting and project management were replaced by NetSuite OneWorld SRP.
NetSuite’s SuiteCloud development platform provides flexible and powerful customisation capabilities, allowing Empired to easily adapt NetSuite to meet its business needs.
Empired chief financial officer Mark Waller said NetSuite OneWorld SRP gives Empired a fully integrated offering that takes the company from customer opportunity management through project management to invoice payment, with the appropriate reporting and dashboards throughout the lengthy process.
"And the business lifecycle management tool and resource planning capability can help us take advantage of emerging market growth opportunities," added Waller.
NetSuite APAC managing director Mark Troselj said by switching to one centralised, modern cloud-based system, Empired now has a tool to see in real-time how every aspect of its business is performing and where opportunities lie.
"This knowledge clears up the blind spots multiple software systems create and is critical in enabling Empired to maximise its growth opportunities in today’s competitive market," said Troselj.