Online casino provider users CA APRM to provide positive customer experience for online games.
CA Technologies has announced that Evolution Gaming is using CA Application Performance Management to help ensure quality of service and experience for its online games.
CA APM helps Evolution Gaming, supplier to online operators such as William Hill, 888 and Lottomatica, to deliver reliable services by monitoring, analysing and reporting on all transactions throughout its environment. Doing so enables the pioneer of live dealer gaming to quickly identify issues and resolve problems before they disrupt critical services.
In addition, the solution’s innovative transaction performance management capabilities help Evolution Gaming to prioritise problem resolution according to business impact.
"CA APM’s proactive monitoring and detailed system analysis has provided a new level of visibility into the quality of service being provided to our customers," said Stuart Bradley, SLA Manager, Evolution Gaming. "The solution has enabled us to reduce downtime and drive forward service improvement initiatives for a better customer experience."
CA APM’s business-centric approach delivers the vital visibility required to optimise the performance of all critical transactions and revenue-generating services.
"Evolution Gaming is undergoing significant growth and is currently expanding its business. CA APM helps them capitalise on their business objectives by providing a better understanding of the customer experience," said Jacqueline de Rojas, is VP and general manager, UK and Ireland, CA Technologies.
"With the ability to pinpoint failing components and bottlenecks quickly, CA APM allows the company to identify high-value transactions that may be at risk and prioritise incidents based on business impact," she added.