To provide IT service desk and an operational central point of contact
Fujitsu has signed a new three-year information technology contract with Verve Energy, an electricity generation company in Western Australia.
Under the contract, Fujitsu will provide a full-service service desk that includes implementation of information technology infrastructure library (ITIL) processes
The ITIL processes includes incident management, problem management, change management, configuration management, Fujitsu service connect and knowledge base.
In addition, Fujitsu will provide an operational central point of contact for Verve Energy users to resolve service requests, incident management and change management requests.
Verve Energy CIO Brian McSkimming said that Fujitsu’s service desk will provide a central point of contact for the company users to find support and assistance for their queries, and will deliver benefits to it throughout the State of Western Australia.