Patja and Sohva service models to be followed
The city of Tampere, the municipalities of the urban region and the Pirkanmaa hospital district (PSHP), has awarded an IT service agreement to Fujitsu to provide IT infrastructure and system services to its eight municipalities.
The services will be provided in accordance with Fujitsu’s Patja and Sohva service models.
Fujitsu said that more than 20,000 desktops and 1,000 servers will be incorporated in the Patja service.
In addition, there are hundreds of operational applications and their availability services which will be managed in compliance with Fujitsu’s Sohva service model.
The company said that the Patja and Sohva services will be deployed in Tampere and the Pirkanmaa Hospital District at the start of November while other municipalities will join the service in stages starting from February 2011.
Fujitsu Tampere regional director Pasi Lehmus said the customers all service requests will be directed to a centralised service desk where Fujitsu experts either resolve them immediately or route them further to other assignment groups.
"Along with the new service agreements we will be employing new experts to our core services. Fujitsu will now have two offices in Tampere, one in the town centre, in the Finlayson area, another in Naulakatu, at Tietotalo," Pasi said.