For hosting systems, managing servers, desktop management, helpdesk and process support
3663 First for Foodservice, the UK’s distributor to the foodservice sector, has signed a five year IT managed service contract with Fujitsu, an IT systems, services and products company.
Under the outsourcing contract, Fujitsu will provide a full IT managed service including hosting all systems, managing the servers, desktop management, helpdesk and process support.
Fujitsu said that the service will be based on IT Infrastructure Library (ITIL) service management, which provides a cohesive set of best practice, drawn from the public and private sectors internationally and is supported by a comprehensive qualifications scheme, accredited training organisations, and implementation and assessment tools.
Anne Stokes, business unit director for retail, transportation, manufacturing and services at Fujitsu UK & Ireland, said: “3663 operates under extremely tight deadlines and having reliable IT systems with high availability rates is critical to successfully processing and fulfilling orders as well as managing their supply chain.
“In this economic climate they also require flexibility in their IT systems with continued service improvement and support which will enable them to implement change in a cost effective way.”