Covers service desk services and operation of IT platforms
Fujitsu has won an IT services outsourcing deal with Volvo for support of initially 20,000 desktops and in excess of 1,000 servers. The deal covers the provision of service desk services and the operation of IT platforms.
As part of the deal, around 25 people who were previously employed by Volvo will be transferred to Fujitsu’s offices in Gothenburg in Sweden and Gent in Belgium. In addition, another 50 to 60 people will be recruited to Fujitsu’s offices and operation centres in Gothenburg, Stockholm and Russia.
Reportedly, Volvo has previously used different suppliers from the VCC IT consultancy partnership, with Fujitsu being one of these suppliers. Under the new contract, Fujitsu will become the exclusive partner in two areas; infrastructure operations and service desk & distributed computing.
In addition, the contract also includes a new service, service integrator to build, operate and maintain an industrialised process for services from all VCC IT service providers.
Petri Imberg, CEO of Fujitsu Sweden, said: Entering as the sole supplier of IT infrastructure services for Volvo is of course enormously gratifying for us at Fujitsu. This deal shows that we can meet demands from companies with big outsourcing needs and a global presence.
We have a proven process in Fujitsu sense and respond to build services like service integrator. With a well developed lean methodology, we can continually improve and streamline processes both internally and directly for our customers.