Three-year integrated web services program to allow Melbourne IT to leverage value of customer base
IT services provider HCL Technologies (HCL) has entered into an agreement with Melbourne IT, to support its Integrated Web Services (IWS) business transformation project.
HCL is one of the partners to Melbourne IT that will support IWS, a three year, $18m IT integration project which will allow it to fully leverage the value of the company customer base by enabling the business to sell customers the full suite of services across business units and geographies.
The project is expected to provide Melbourne IT with a single view of each customer globally, improve revenue realisation through billing processes and deliver productivity, efficiency and cost savings benefits by enforcing process consistency and reducing the number of systems requiring IT support, the company said.
As part of the IWS project, Melbourne IT and HCL Technologies will work with Oracle to implement a unified financial management system to improve billing processes across the company. The IWS project is underway and is expected to be completed in 2012.
Damian Walsh, chief operating officer at Melbourne IT, said: “Melbourne IT is pleased to have secured the services of HCL Technologies for this key project. The IWS project is a mission critical part of accelerating the future growth of our organisation and we are confident that bringing HCL’s experience and expertise on board will help ensure the complete success of the project.”