HP has embarked on an initiative to streamline the entire warranty chain management process for makers of automobiles, appliances and computers.
The company’s closed loop solution identifies early product reliability issues and provides information to manufacturing divisions to correct the problem. This information is then passed to design and engineering divisions to help correct the problem in future products. Finally, the information flows to vendors and suppliers to help improve long-term product reliability.
At HP, we’ve seen how the right solution can lower a company’s warranty reserves, free up cash and protect its brand promise to customers through controlling the quality of its products, said Brian Walker, director of Automotive Industries at HP.
Working with Microsoft, PolyVista, iTAC and 4CS, HP has expanded upon its warranty management methodology to deliver a complete warranty management solution.