IBM to manage IT infrastructure under two managed service modes, applications and infrastructure
IBM and Grupo Gigante have extended their business contract for five additional years through a series of outsourcing agreements. For Grupo Gigante’s corporate headquarters and its subsidiaries, Gigante Grupo Inmobiliario, The Home Store and Tiendas Super Precio, IBM will be responsible for managing and monitoring the information technology (IT) infrastructure under two managed service modes, applications and infrastructure.
IBM’s outsourcing services for Grupo Gigante includes infrastructure services components for equipment and server hosting, help desk activation, distributed computing services, on-site support services, data centre security and disaster recovery planning.
IBM will carry out the preventive, corrective and maintenance services of the group’s key business processes, including its customer/supplier portal and its central Enterprise Resources Planning system, with support for all financial, administrative, commercial, logistic, operating and HR processes, as well as in-store support. IBM said that the support will enable the client to increase its responsiveness to incidents and application requirements.
Reportedly, Grupo Gigante will retain a team of workers to manage the IT applications and practices that support the business, looking for balance in maintaining operations. Data centre, help desk, on-site support and disaster recovery services will be provided for Toks Restaurants. Office Depot has extended the contract to deliver on-site support to stores and application development services.
Miguel Angel Ambrosi, distribution sector executive at IBM Mexico, said: Dynamic and efficient infrastructure solutions will offer the Group security, flexibility, adaptability and cost reduction benefits that will be reflected on its operations. Performance management will be integrated with the ability to adjust the Group’s processes and infrastructure in order to capture new opportunities for growth.