To provide remote, voice and chat-based technical support services
IBM has signed a five-year managed business process services agreement with iYogi, a provider of remote technical support, to enable and support the India-based company’s growth plans for expanding service delivery capabilities across multiple geographies.
Under the agreement, IBM will provide remote, voice and chat-based technical support services for PC and printers to iYogi’s growing customer base in the US, the UK, Canada and Australia. Technical service providers will be deployed on iYogi’s global delivery platform iMantra.
IBM Daksh business process services, a wholly owned subsidiary of IBM, would provide remote technical support services to iYogi’s customers from its technical services global delivery centres in the Indian cities of Gurgaon, Kolkata and Chandigarh.
Uday Challu, CEO and co-founder of iYogi, said: “We are committed to setting the standards for resolving our customers’ technology issues while still scaling rapidly to meet global customer demand. Our keen focus coupled with IBM’s extensive knowledge and robust processes would help us to further enhance the experience of our expanding customer base.
“This partnership will help us to support our growth endeavours with highly skilled and capable staff and facilities as we build new service lines and offerings for our customers.”