To create a queue that enables outbound, automated voice messages to be delivered to past due account holders
Intelligent Banking Solutions and SoundBite Communications have formed business partnership that enables community banks and credit unions to utilize customer communications to reach consumers and collect debt in a shorter amount of time.
Through this partnership, Intelligent Banking Solutions’s (IBS) clients are able to reduce their collection costs and increase productivity by using SoundBite’s automated messaging services as a substitute for, or a supplement to, their existing communication methods.
SoundBite interfaces with the IBS CARM-Pro collection management system to create a queue that enables outbound, automated voice messages to be delivered to past due account holders.
At the end of each business day, import files are sent back into the system so that call outcomes can be recorded and tracked. This is expected to allow collectors to focus on specific segments of delinquent accounts while professionally recorded messages are delivered to other segments.
Rob Daley, president of IBS, said: This combined offering increases our clients’ collection capacity at a fraction of the cost of staff additions and comes at a time in our industry when growing delinquencies and institutional income erosion is prevalent.