Includes IT help desk, desk-side services, and infrastructure and application support
Infosys has signed a three-year managed services agreement to manage internal IT services of Microsoft worldwide.
As part of the agreement, Infosys will streamline implementation processes, simplify support and service, while at the same time lowering the enterprise costs through the use of new Microsoft offerings. It will also provide Microsoft with IT help desk, desk-side services, and infrastructure and application support from multiple global centres.
The company said that it will establish a dedicated Service Excellence Office to help Microsoft implement ISO 20000 and ITSM Processes. It partnered with Unisys to provide global desk-side support and service desk.
Infosys has partnered with Unisys to provide global desk-side support and service desk. Unisys’ multi-language service desk integrated with desk side support will enable enhanced end-user productivity.
Anand Nataraj, vice president and unit head of infrastructure management services at Infosys, said: Infosys infrastructure management services combined with our extensive partner ecosystem helps clients manage the costs and complexity of an ever-changing technology landscape.
“Our landmark agreement with Microsoft based on a unified IT service management roadmap will result in moving towards a service oriented organization along with improvement in quality of existing and new services.