Identifies and executes against shared vision of the customer’s goals, says the company
Enterprise-class Data Center Infrastructure Management (DCIM) offerings provider iTRACS has introduced Customer Value Lifecycle which is designed to help customers unleash continuous business value from their physical infrastructure and maximum return on their DCIM investment.
With Customer Value Lifecycle, customers can generate continuous, quantifiable business value from their enterprise infrastructure and by aligning, "architecting" the customer’s infrastructure operations to the needs of the business, Lifecycle delivers continuous incremental value.
iTRACS new offering identifies and executes against a shared vision of the customer’s goals and also creates a forum of proactive collaboration that openly and continuously democratises information between key DCIM constituents within the organisation – Data Center/IT, Facilities, and Building Management Systems.
Discover, plan, empower, and optimise these are the four interconnected phases that the Lifecycle offers in the implementation of the iTRACS CPIM portfolio. Each phase builds upon the previous phase, creating a continuously expanding cycle of infrastructure optimisation.
Lifecycle includes customer’s Value Enabled strategy, in which the customer aligns value delivery milestones to the goals of the DCIM initiative and works with iTRACS to achieve them and the Value Enabled strategy is re-defined, re-measured, and re-validated continuously throughout the lifecycle of the iTRACS CPIM engagement.
iTRACS president and CEO Elizabeth Given said DCIM, when leveraged to its full potential, offers a continuum of value delivery to the business
"Our DCIM portfolio, iTRACS Converged Physical Infrastructure Management (CPIM), delivers on this promise. It aligns enterprise infrastructure with the needs of the business, maximizes capacity and utilization, and enables operational agility across the entire IT ecosystem – not just once, but in a continuous cycle of innovation. The Customer Value Lifecycle provides a deployment methodology that’s just as holistic and just as continuous," said Given.
"It’s continuously focused on improving how infrastructure is seen, managed, and optimized to serve the business. It’s always looking ahead, seeking new opportunities to support the business goals of the organization. If the infrastructure is stuck in neutral, then the business will inevitably be left behind. The Lifecycle enables the infrastructure agility essential to mitigating this risk," added Given.